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1
Download my tree as GEDCOM from the web.
medlem
- Stäng
Yesterday I wanted to download my tree from my web, as a GEDCOM. It seemed to work and I got a message that it would take a few minutes and that I would get an e-mail with a link where I could download it. Today, 24 hrs later I still have not received that mail, but a lot of other "crap" mails from MyHeritage. Did the same thing early this morning, no luck, after 5 hrs no mail!

Today it is Sunday 48 hrs after my first trial to download the GEDCOM and..... still no mai, no link and no file and as usual, not an answer from the support team and I pay for PRIORITY support!

Today (4/2) 72 hrs after my first trial.... still no mail and no file.

Today (5/2) 96 hrs after........ nothing. THAT is PRIORITY SUPPORT!!!!!

Today (6/2) ........ NOTHING!!!!

Today (7/2) and..... NOTHING!

Today (10/2) AFTER an answer from the Support Team (To me it seems they do NOT understand my question so I have told them again I WANT TO CREATE A GEDCOM FILE FROM MY WEB-TRRE THAT I CAN DOWNLOAD), Is that so hard to understand! But again.... you have guessed it..... NO mail, NO link!!!

 

- Svara
2
RE: Download my tree as GEDCOM from the web.
Daniel D.
- Stäng

Dear Jack,

Thank you for writing and we appreciate your patienece over the course of this week. We realize it might be frustrating to hear but you're going to need to press the export GEDCOM button again. As it seems like our system was not able to create the gedcom.

I've tried to export the GEDCOM for you, however - if you are using the Family Tree Builder you can do it from within the software by going to File > Export GEDCOM.

If however you mean the WEB tree that you have I've sent it to both you, and I just to make sure the file will be received. Looking from your account details at this moment I can see that it did.

Please check in your spam inbox of the email that it was indeed sent and was received by you.

Let me know if you need any additional information or assistance. 

Daniel D.
- Svara
3
RE: Download my tree as GEDCOM from the web. [2]
medlem
- Stäng

Sorry

Neither of your suggestions work. Have not received a link, can NOT download a GEDCOM. And IF I export WITHIN my FTB software it will create a GEDCOM on my PC that I can EXPORT to the web. I want the OPPOSITE, create a GEDCOM from my WEB-TREE on the WEB that I can download to my PC!

 Jack

- Svara
4
RE: Download my tree as GEDCOM from the web. [3]
Daniel D.
- Stäng

Dear Jack,

I've resent you the link to the GEDCOM. You should get it into your email, I don't know why would the export GEDCOM would malfunction but we will check it out.

Please, let me know if you require any additional assistance. 

Daniel D.
- Svara
5
RE: Download my tree as GEDCOM from the web. [4]
medlem
- Stäng

Today I got a Link.

The e-mail started with !Hi Daniel", my name is Jack!!!!! The GEDCOM file was named "Carlsen we-site" my web is called JACKSON-BROWN NEW 2012-12-11.

Try again, this time with the right one.

Jack

- Svara
6
RE: Download my tree as GEDCOM from the web. [5]
Daniel D.
- Stäng

Dear Jack,

I've written you a private email, not to disclose any personal information here.

Daniel D.
- Svara
 
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