Now I am so tired of not being able to make the Family Books in My Heritage as I wish. It is VERY annoying! I have chosen to have my tree on the web, I should/will not be forced to download your program to take advantage of your services. You soon lose me as a customer, it's a promise!
Hello again Glennise,Since the Family Book is a PDF file, can anyone who has Adobe Reader on their computer, print it out from their printer at home. Could the problem be that your site members don't have this program on their computer?
To me, your reply is not a solution to my query. Nearly 100% of people have Adobe reader on their computers now!!!
This used to work before...
What I don't understand is...as members we are offered new things like My Heritage for mobiles, Family games etc... but the basics don't seem to being attended to.
I am getting rather annoyed with 1 or 2 line answers...
How are members supposed to achieve printing or downloading a Family Book...You willi see on the screen dump it has "WOW" after Family Book and advises
The family book is a detailed and professional compilation of the family tree. It includes narrative on each person's life, photographs, family tree diagrams and useful indexes. This is one of the best formats for sharing with relatives, and for printing a hard-copy of your family history.
I have replied to you by email, but I will post my answer here as well so other users can see it.
We currently have a problem with creating family books for very large trees.
The process requires to export all the family tree information, process it and create a designed pdf file.
For very large trees, this process fails because limitation on our servers.
We plan on improving our server performance and to address this issue.
Please notice that you should be able to create the family books (book reports) in your Tree Builder software. The software uses your local computer resources and its not depandent on your servers (notice that it will probably take a long time as well). After you created the pdf file in your computer, you can add it to your project and upload it to this site to share with your family members.