You Sir are just another- taken in by the swindle. Good Luck - but take a tip- BADGER them and keep badgering-
dont feel bad.... i got rippedoff with no response..... u should report them like im in the process of doing to numerous sites and better bussiness burea... don't let them get away with it... thats why they do not have a phone number.
i cancel a free trial on myfamilyheritage.com by sending an email asking them to cancel.. i was still charge.... on the day of may fifteen...... i ask for a refund of my money on the same day....... i wrote lots of letters .... according to law once a card has been charge we are allow to ask for our money back within three days....... i got no response from this company,..... i tried wating patiently ...at this point i feel like im being ignore... im not the only one this happen to.... what makes it worse they have no phone number ...
here is some of our communication below.
Love Me
To
support@myheritage.com
hi i would not like to extend anything.... please give me a refund...... use your service once ... email u about cancelation pior to charge..... i never would have order from u if i knew u did not have a phone. im hoping what happen to the two below does not happen to me....
Subject: Your subscription at MyHeritage has been canceled
Dear johnnie,
We would like to bring to your attention that the automatic recurring payment for your Data subscription has been stopped. This means your current Data plan ends on May 6 2014, and at this time you will be given the option to extend the plan manually.
If you would like to extend your subscription, click here.
Kind regards,
MyHeritage team
Thanks for writing the support team at MyHeritage.com.
Your message has been received. We will get back to you as soon as we can.
As a Premium member, your issue has been sent to the priority queue.
Here's the ticket number of your support issue for your reference: #2013051610001882
Please note that there is no need for you to respond to this email; as the next step, we will write back to you.
Sincerely,
The MyHeritage.com support team
P.S.
Have you tried to use our knowledge base to find your answer?
It’s the best way to find quick answers to the most frequently asked questions at MyHeritage.com.
does anyone know how to get profile names back into FTB and FT, I have all my pics back, but everyone one in my tree is now called UNKNOWN, I have lost all my family members names.
Is there anyone else having the same issue??
Also confused abut receiving emails for smart matches when my tree has No names ....
Only small idea - try labore with language(s) settings. Regarding FTB6 - if is name written in one lang, but no "translated" into second (other) lang, and then FTB6 switched into this other lang, names (me) appeared as unknown. If you use FTB7, i do not know how is it solved there, regarding to Unicode support currently introduced.
If nothing helps, the latest chance is, restore project from latest good backup.
thanks for your ideas, I did try the language idea through the tools bar but they are both set for English, so has made no difference.
I notice on my Family tree home page that when I get notices of birthdays etc I get the names on my home page, not sure which trees its pulling the information from as both of them have all 4536 names as UNKNOWN.........
Have tried to do a backup was sent a link from my heritage but I lost all my pics as well as the names.....
Try still one option - in lang advanced options set primary lang not to "EN", but use checkbox "same as display" and not use secondary.
About using backup: if you have active Backup option on MH website, so photos are backed-up too. But are retrieved lately, in second step of restore. So i understand the describe in FAQ
I was wondering if anyone has ordered their family tree poster and delivered to an address in Ireland? I am wondering if I ordered one how long it would take to produce and deliver and I can't seem to find an answer on the site.
How do you remove the "Caption Bar"? As far as I am concerned it is a waste of space and of no value. It is too big and redundant. I would rather have more space for displaying the family tree and working area. How do I get rid of it?
Yes, I do have Ver 7 up and running. What is called the "Caption Bar" is so big, and shows the name of who is your main subject - why? I know who by having the person as the main box on the work table. The name is shown on the left side of the bar while you can have or shut off family pictures on the right side, but it appears there is no way to remove the bar all together.
Okay, that's present in V6.0 as well. Why indeed? It serves as a bit of a visual break, nothing more. The color changes (brown for Photos, green for Family Tree, etc.) but you can certainly tell where you are from what's in the workspace. If if disappeared, I doubt I'd miss it.
If that's the worst bug you've encountered, you've apparently been lucky.
There are other bugs, and I have written to them about them, but they do not listen. An example is when doing a doubles search some times in a listing one match will cover another, and the 30% ones bug me because it is only names being the same. With over 18,000 names going there will be many with the name such as John Smith as an example. But all in all I guess it is a good program even with it's faults. Once you get going with it you find it is easyer to use than others. That Caption Bar still bugs me. I would rather have more display space on the work table.
I sure wish that I read this forum before giving MH my money. I am so very disappointed in the search engine. It has not helped me what so ever. There is very little info for Canada except if you want Ontario. I want info for Newfoundland. I can't find anything. Ancestory.com has alot of info. I should of gave them my money instead. I want a refund. I feel totally rip-off.
can i put ftb 7 on a flashdrive, it was possible with the last edition. I had the program and the project on 1 flashdrive, so i could work anywhere. Now ftb doesn't let you change the instalfolder.
Please excuse me, I am a new user and have just started my family tree. The problems I'm having is:
When I update my tree and try to publish, I get a response e.g. "Tree on web site is a later version than the one you are trying to publish" and it quotes a time in the future.
The second problem is How do I change the top of the tree? i.e. It shows my Mother inlaw (No jokes please) instead of my Grandad.
Assuming, you wrote "publish" instead "sync", that you still use FTB6, so your tree is NOT editable online. So, are you sure, you are the only one website manager? Isnt possible, that FTB is installed anywhere twice? If these basics are ok, then:
Try double check your full local computer date time.
Next, if you are 100% sure, that your local copy is very latest, try make any minor change and fresh save. Next manually force publish.
If problem remains, or is not possible forced publishing, you can try as latest option: carefully manually delete tree on website and pure republish again from pc.
Search your grand dad and have him showing in your quick find. Then go to the top and select person and "click on person" the "click on make this person home person". Hope this makes sense.
My father who made our family site, have died from cancer and his last wish where for me to taker over the family site. But even tho I am webmaster of the site and also have access to my fathers account I can't seem to find a change of ownership.
How can I change owership from my fathers name to mine, so I don't have to feel the sorrow, when seing his name being online, when I have to log in from his account to manage the information on his computer?
I am a new member of this website and have started with putting my family history in v.7 of the MyHeritage Family Tree Builder and subsequently sync't it to the MyHeritage Website. All good and it worked fine.
Yes, I can see all the complete "shang-me-bang" once I have logged into the MyHeritage website.
But ..... how can one from outside the MyHeritage Website see that my family history exist on the Website? I have tried with my own name and details, without logging in, to see if my name is registered within the MyHeritage Website. To no avail, I just do not exist.
.