All I get is error codes when searching the newspapers.. Did someone mess up or what?? Bad coding or what is going on???
XML Parsing Error: syntax error
Line Number 1, Column 1: File Not Found
Has anyone else experienced problems with this? Since upgrading to Premium, The detail panel which appears at the left hand side is empty except for the photo. There are no options to edit, add photo, nothing! Can anyone help?
I agree with Baba but hoiday season or not-- its never easy to get FAST answer from MH.
I dont think they can hide behind the festive season for an excuse-- someone must be manning the oars!!
I doubt you will get a proper reply before the new year-- and then my guess is that a post will appear on this forum to the efect that" I have sent you a private email to sort out your issue" because private matters cannot be discusse on the open forum.
I cannot navigate in this Modern view. I pay for the PREMIUM SITE & have just RENEWED for another year. I am a long time customer & I only use my home computer. I AM NOT Computer LITERATE. It is VERY HARD FOR ME TO UNDERSTAND THIS NEW VIEW. If we pay, we should have some control over how we use the MY HERITAGE SITE.
I would really appreciate your assistance in the return of the CLASSIC VIEW. Thank you, Roselin Shankland
I'm 67 years old and don't like change !! I too like the classic view. But, more importantly now I can't add spouses and other family members. There no longer is a line for adding spouses. I have been recommending your sites to some of my genealogical clients, but lately I'm having second thoughts. I previously wrote you about by difficulty but never received a reply !!
I agree with you. This new view is horrible to say the least! I want to be able to see one whole nuclear family in one screen load and not have to constantly scroll left or right to find out who the parents or siblings are. I will consider another plan if Heritage doesn't put this Classis view back.
That's fine but as a customer my choice will also be to look elsewhere for a new software product when my year expires. An age old axiom is to listen carefully to your customers otherwise you will wind up being obsolete yourself.
The old online family tree editor was based on Adobe Flash technology which has, over time, become outdated and showed a bad performance, specifically for large trees - which resulted in a bad user experience.
The new editor is based on HTML5 which is a top-of-the-notch technology for those kinds of sites and therefore has a better performance and is faster to load big trees.
I understand that it might be hard for some users to spend a few days getting used to changes and new things on the site, but as soon as you get into it, and start having a bigger yet tree than what you already have, you will start to notice and feel the advantages of the New Editor and how it just came for the best.
Agree Rosalin, fully agree!! the Classic view is a lot better.
The only internet browser that still supports the classic view is Safari. Please try that internet browser. Hopefully My Heritage will listen to loyal customers like you and me and fix the issue in the soiftware so members are able to choose between the modern and classic view.
I found out the hard way today that the Classic View is gone while trying to explain navigating the tree to my brother, who thought I was insane, because none of the instructions I gave him worked. We finally figured out that I was instructing him from the Classic View and he only had the new format. Then when I closed my site and reopened it from my on-line browser, I saw what he meant. My Classic View was gone as well. I tried practicing the new format and it would not be satisfactory for someone who is not savvy in this stuff. I am sure I'll get better at it, but the new format has none of the beauty of the Classic View nor the ease of quick and superficial navigation, which is what most of my members want or care to learn.
Isn't it possible to preserve at least a basic form of the Classic View, e.g. without the side panel?
It is interesting that as of a few minutes ago I could still access the Classic View from FTB, which is, of course of no use to my members. Maybe I should not have mentioned that.
The only internet browser that supports both the classic and modern view, is Safari. Google chrome, Internet Explorer or Morzilla Firefox will only display the bad designed modern familytree Can only say the response of `MyHeritage' regarding the classic view of the family tree to long term loyal customers like you and me, is dissapointing. Many customers prefer far more the classic view
I too fine it hard to get around this new version. I am the site manager and only upload to the site. Many members have responded to me and I see where they are coming from. The response I get from them is scrolling from one person to the next. I hope your new version will be much better.
I can understand that you might have doubts when you find the online tree you're familiar with has changed.
So, what's so great about the new tree?
The look of the tree hasn't changed much so you don't need to relearn how to use the tree. Viewing, navigating and searching the tree is basically the same and editing the tree is very much the same as well.
There are some nice additions though, like the Radar, which allow you to see a "map" of the tree and instantly jump to any place. In the previous version if you wanted to travel through the tree, you had to click and drag endlessly to get anywhere.
The new tree editor only has one style (or view) right now - the Classic view has been discontinued - but that will change as we're adding some new styles so you will still be able to see the tree in the view you like best.
We streamlined the editing options. For example, in the previous version of the family tree editor you also had a lot of other options that didn't really belong in the ADD phase. All those options have appropriate places now that make much more sense. There are more flexible options for adding dates in the new tree editor. You can add dates like "before", "after", "from...to...", etc. Adding and editing marriages and partnerships is quicker now too as the fields are located in the instant, basic editing fields.
Birthday and anniversary notifications are bigger and brighter, add me cards show you where you need to add more ancestors, you can invite people directly from the tree by adding email addresses and more.
An important change in the new online family tree is that it is now HTML5 based. This means you can access and edit the tree from any mobile device or tablet, which was not possible before. The switch to HTML5 also made it possible for us to offer editing in the MyHeritage app, which is great for people who edit their trees online - you can now truely edit your tree anywhere, anytime.
Family Tree Builder users will also benefit from editing in the new tree as version 7.0 of the program will offer the ability to make edits online and integrate them into your tree in the program.
We're really starting to bring together all the different aspects of MyHeritage to give you a more seamless experience.
There are a lot of good things about the new online family tree. I hope you will give the new online family tree a try and come to appreciate the improvements we've made.
Trusting this has proven useful information to you and wishing you a Merry Christmas.
I, too, want the Classic View back. I was about to go Premium Plus, and found the view mode as a one kind only. That put on the brakes for me. I can navigate the new view, appreciate some of the flexibility, but have always found it a turn off. Your posted response provides some hope. Thank you, and do have a Happy New Year.
The only internet browser that supports both the classic and modern view, is Safari.
Google chrome, Internet Explorer or Morzilla Firefox will only display the bad designed modern familytree
Can only say the response of `MyHeritage' regarding the classic view of the family tree to long term loyal customers, is dissapointing. Many customers prefer far more the classic view. Just because navigation through the family tree is much, much better.
The new modern view, sorry to say is a mess. Seems to be " developped and designed from a desk" rather then listening what your loyal customers really need and want to have.